Help Desk/Call Center
System Source- MEEC Help Desk Services Offerings
Depth and Breadth of Help Desk Services - System Source employs 120 people with over 80 professional, full-time IT staff and in the Baltimore and DC metro regions. Noteworthy aspects of our capabilities in these areas include:
- Let Us Manage IT (LUMIT)- Managed services using a “Per Ticket” help desk model
- LUMIT Complete- Fully managed help desk services focusing on reducing the number of tickets through proactive management
- LUMIT Servers- Server Management including patching and maintenance
- Print Managed Services- Proactive monitoring, maintenance and support
- Site Monitoring- We watch and alert you when issues arise
- Remote Backup- Off-site, online remote backup services
- Professional Affordable IT (PAIT)- Part-time outsourcing
Extensive MEEC Client Experience - Our hardware, service and support client list includes Higher Educational, Public, Parochial and Private K-12 institutions making us intimately familiar with MEEC member needs.
Unparalleled Customer Satisfaction - System Source has maintained a 94% “Top Box” customer satisfaction score for the more than 2500 users currently under management.
- Top Box measures the percentage of respondents who rate us at the highest level, 5 out of 5 where 5 is the highest score possible
Primary Contact (Program Contact): Frank Barnes, fbarnes@syssrc.com, 410-771-5544 x4382
MEEC Member Contact:
Don Whitehead,
410-771-5544 x4427
Content
Baltimore, MD 21227
Phone: 410.455.5617
Fax: 410.455.5600