Help Desk/Call Center
CR Dynamics, a Maryland based company, provides the highest standards in Contact Resolution Management (CRM). Our core competency is providing complex customized short term and long term outsourced help desk solutions for the education and learning community.
We collaborate with our clients to create a tailored professional and affordable CRM solution that can include voice, email, fax, instant messaging, web chat, and IVR (interactive voice response).
We can easily handle high volumes of communications traffic 24X7 for IT support, multi-media support, on-line learning, and student services, as well as on-site personnel staffing. Our staff operates in a skills based environment, expediting the caller’s experience. CR Dynamics can also provide language interpretation services in over 150 different languages.
Our automated telephone management system (ATOMS) provides us with tools critical for managing help desk ticking, calls in queue, call transferring, Internet, and knowledge management interactions. Dashboards and productivity monitors ensure quality consistent operational control.
Our proven track record of increasing help desk productivity, while reducing costs is a welcomed benefit to the learning community. Clients can employ CR Dynamics help desk solutions to improve services, manage issues and provide a superior customer service experience.
Contact for Task Orders:
Patty Ramos
Vice President of Operations
CR Dynamics & Associates, Inc
7 E Redwood St, 6th Floor
Baltimore, MD 21202
O) 410.347.5600
F) 410.347.5603
C) 410.499.7230
Content
Baltimore, MD 21227
Phone: 410.455.5617
Fax: 410.455.5600