Help Desk/Call Center
As a long term licensing and hardware provider to the MEEC Community, Bell Techlogix has built a focused customer relationship team that understands each of your priorities and provides responsive, customized service. You are now able to leverage that expertise for short term or long term Service Desk Solutions. Each member will be able to utilize:
· Our best-in-class Contact Center, powered by industry leading technology platforms;
· Advanced analytic and reporting tools, hosted applications and on-site options;
· Agents with a relentless focus on customer satisfaction.
MEEC members can customize their Service Desk Solution with Bell Techlogix on each engagement. Examples of how members might use Bell Techlogix.
· Full Service Desk Support: Supporting all of your service desk requirements in an integrated support model;
· New Business Initiative Support: Addressing temporary spikes in call volume that result from new program launches, student returns to campus, new grant needs, emergency situations or other emerging academic initiatives;
· Overnight and Weekend Coverage: Expand your existing support model by providing additional and/or temporary hours of coverage, leveraging our 24x7x365 capabilities.
We accomplish this through our understanding of Education, Technology and our MEEC Community.
Contacts for Task Orders
Bell Techlogix Account Manager
Lisa Goolsby - 877-213-5990 lgoolsby@Belltechlogix.com
K-12 Public Schools A - H, (Allegany, Anne Arundel, Baltimore City, Baltimore, Calvert, Caroline, Carroll, Cecil, Charles, Dorchester, Frederick, Garrett, Harford, Howard Counties)
All Private Higher Education and Community College Sites including Public Libraries
Dana McNeil - 877-394-7900 dmcneil@Belltechlogix.com
K12 Public Schools M - Z, (Montgomery , Prince George’s, Queen Anne's , Somerset , St. Mary's, Talbot , Washington , Wicomico and Worcester Counties)
Bryan Zatkulak - 888-989-8560 bzatkulak@Belltechlogix.com
ALL PRIVATE K-12 Schools,
JHU and USM Sites
Content
Baltimore, MD 21227
Phone: 410.455.5617
Fax: 410.455.5600